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RESERVE BANK OF INDIA
Central Banking Authority & Monetary Institution
Empowered to regulate currency, financial stability & credit growth
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Citizen's Helpdesk & Integrated Ombudsman (CMS)

Lodge complaints against regulated entities, access the Integrated Ombudsman Scheme, or connect with regional offices.

Toll-Free Contact Center14448Available 9:30 AM to 5:15 PM
Official Support Emailhelpdoc@rbi.org.incrpc@rbi.org.in
CRPC Centralized Center4th Floor, Sector 17, ChandigarhPhysical complaint processing unit

Complaint Management System (CMS)

Submit an inquiry or register a grievance under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS).

Declaration: I affirm that this dispute has first been lodged with the concerned regulated entity, and either 30 days have elapsed without response or the response received was unsatisfactory.

Reserve Bank - Integrated Ombudsman

The Integrated Ombudsman Scheme provides a cost-free, speedy redressal mechanism for customer complaints relating to deficiency in banking services.

Cost of Filing:NIL (Free of Cost)
Time to File:Within 1 year of reply
Compensation Cap:Up to ₹20 Lakhs
Harassment / Loss of Time:Up to ₹1 Lakh

Citizen's Charter Service Standards

  • •RTGS/NEFT Failed Credit: Reversal within 2 hours or penalty paid.
  • •Failed ATM Transactions: Auto-reversal within T+5 days (₹100/day penalty thereafter).
  • •Return of Property Deeds: Within 30 days of loan payoff.
  • •Cheque Clearing: Maximum 2-3 working days across metropolitan hubs.

Right to Information (RTI) Desk

Applications under the RTI Act, 2005 may be submitted online at rtionline.gov.in or addressed to the Central Public Information Officer (CPIO), Reserve Bank of India, Mumbai.